fixtureinstallly provides customized on-site consultation, coordination, and execution workflows for lighting fixture replacement and installation projects. All operations are managed from our registered address in Singapore and delivered to clients across European jurisdictions.
2. Nature of Transactions & One-Time Payment Structure
All purchases, project contracts, and financial settlements conducted through www.fixtureinstallly.com represent discrete, one-time transactions for individual custom lighting projects. We do not operate subscription models, recurring billing arrangements, or automated payment renewals. Each project is separately quoted, scheduled, and fulfilled.
3. Cancellation Timeframes & Refund Eligibility
Because our services involve individualized on-site planning, customized scheduling, and resource allocation, our cancellation and refund framework is structured with reasonable timeframes to protect both parties:
Cancellation Notice Period (48 Hours Prior to Appointment):Clients may request to cancel or reschedule a booked service appointment by providing written notice to service@fixtureinstallly.com at least 48 hours prior to the scheduled on-site service date.
Full Deposit Refund Timeframe:If a cancellation request is submitted in writing at least 48 hours before the scheduled appointment—and before project preparation or specialized logistical allocation has commenced—any paid deposit will be fully refunded to the client. Refunds are processed through our payment mechanism within 5 to 10 business days.
Late Cancellations & Non-Refundable Preparation Fees:Cancellations requested less than 48 hours prior to the scheduled appointment, or after our specialists have initiated project preparation and resource mobilization, may result in the retention of the initial deposit to cover incurred preparatory costs and scheduled labor allocation.
4. Post-Service Completion & Dispute Assessment
Final Inspection: Upon completion of the on-site installation and replacement works, a final inspection is conducted with the client. The remaining balance for the one-time service is due immediately upon satisfactory completion.
Service Adjustments: Any concerns regarding completed work must be communicated in writing to service@fixtureinstallly.com within 7 days of project completion. Our team will review the reported matter thoroughly and coordinate appropriate corrective actions in accordance with our service standards.
Case-by-Case Evaluation: Refund requests concerning completed services are evaluated individually based on project milestones, contractual agreements, and verified on-site conditions.
5. Regulatory Compliance & Governing Law
This Refund and Cancellation Policy is established, interpreted, and governed in accordance with the laws of the Republic of Singapore and applicable consumer protection directives and statutory regulations within European jurisdictions, ensuring full legal validity and mutual accountability.
6. Customer Support & Contact Information
For any inquiries, cancellation requests, or support assistance regarding refunds, clients may contact us through our official communication channels:
Email: service@fixtureinstallly.com
Telephone: +65 8622 6406
Response Commitment: Please leave a detailed message, and our support representatives will respond within 24 hours.
