fixtureinstallly (operating via www.fixtureinstallly.com) is committed to safeguarding the privacy and confidentiality of personal data provided by our clients. This Privacy Policy outlines how we collect, use, process, and protect personal information in compliance with the Personal Data Protection Act (PDPA) of Singapore and the General Data Protection Regulation (GDPR) of the European Union.
To facilitate our custom lighting fixture replacement and installation coordination services, we collect necessary personal and project-related data, including:
Contact & Identification Details: Full name, residential/installation address, email address, and telephone number.
Transaction Information: Records of service communications, quotation approvals, deposit milestones, and balance settlements.
3. Payment Processing & Stripe Integration
Financial transactions, billing details, and payment processing for our services are handled securely through Stripe.
When you make a payment or deposit on our website, your financial and credit card information is transmitted directly to and processed by Stripe as the third-party payment processor.
Stripe collects, uses, and processes your payment data in accordance with its own privacy policies and global security standards. fixtureinstallly does not store complete raw credit card numbers or sensitive financial authentication data on our internal servers.
For further details regarding data handling by our payment processor, please review the official Stripe Privacy Policy.
4. Data Retention Periods
In compliance with statutory requirements under Singapore law and European data protection regulations, personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or to satisfy legal, accounting, and reporting obligations:
Transaction & Financial Records: Financial records, invoices, and transaction logs associated with completed services are retained for a minimum period of 7 years to comply with statutory tax, accounting, and legal record-keeping requirements in Singapore.
Client Communications & Project Records: General customer inquiries, correspondence, and project consultation logs are retained for a period of 3 years following the completion of the service contract, after which they are securely archived or deleted.
Inactive Accounts & Inquiries: Personal data collected via preliminary quotation forms that do not result in a finalized service agreement is retained for a maximum period of 12 months before being securely purged.
5. Data Subject Rights (Singapore & European Jurisdictions)
Depending on your geographic location, you possess specific legal rights regarding your personal data:
Under the GDPR (For European Clients): You have the right to request access to, rectification of, or erasure of your personal data, restriction of processing, data portability, and the right to object to data processing. You also possess the right to lodge a complaint with a relevant European supervisory authority.
Under the PDPA (For Singapore Operations): You have the right to request access to personal data held about you and to request corrections of any inaccuracies in your data.
All data-related requests must be submitted in writing to our designated email address: service@fixtureinstallly.com.
6. Data Security Measures
fixtureinstallly implements appropriate technical, administrative, and physical safeguards to protect personal data against unauthorized access, accidental loss, disclosure, or alteration. While we employ rigorous commercial practices to secure information transmissions, clients acknowledge that no digital transmission method or electronic storage system can be guaranteed to be entirely infallible.
7. Updates to This Privacy Policy
fixtureinstallly reserves the right to amend, modify, or update this Privacy Policy at any time to reflect operational changes, technological upgrades, or evolving statutory requirements under Singapore and European laws. The revised policy will be published directly on www.fixtureinstallly.com, with the effective date updated accordingly.
